Service Promise: 

The company will meet the needs of customers as our aim, to provide customers with genuine spare parts, technical advice, installation guide, free commissioning and personnel training for a long time. After received customers feedback of quality problems,we will reply or send after -service workers to reach the scene as quickly as possible within 24 hours , to make satisfy for customers.  

Service system: 
A． Pre-service 
Our professional engineers will provide customers with pre-sales technical consulting and planning supporting guidance, such as generators selection, spare parts, diesel generator room design, etc., solve the difficult problems ,provide technical guidance when customers faced during using diesel generators.
 
B：Sales service
Our company will sent the professional engineer to install and commissioning diesel generators and go with the customers to inspect the work after received user notification.
 
C．After-sales service 
1. Provide diesel generator room design and power distribution for free; 
2. Provide guide installation and commissioning for free;
3. Provide user's operation and maintenance workers for technical training and consulting for free; 
4. Provide guide service and maintenance;
5. Build customer profiles for end users, tracking service, regular inspection and all life maintenance;
6. Our company offers good quality spare parts and maintenance engineers are ready to provide technical assistance for you. 

Remarks: 
1. Warranty Time: one year or 1,000 hours (which comes first), as a result of factory assembled components negligence or improper design and selection of raw materials and other reasons caused the damage,all those are responsible for suppliers.
2. Diesel generator wearing parts, accessories for everyday use, due to the damage caused by human error, negligence, maintenance are not included in this warranty. All parts are outside the warranty period will offer by cost price,after-service workers can arrive at the scene or at factory to repair diesel generators until it works normally.